Privacy Policy

1. Introduction

Yoob AI Ltd ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use y0 ("Service").

Please read this policy carefully. By using our Service, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, password, profile picture
• Payment Information: Billing address, payment card details (processed by third-party providers)
• User Content: Characters you create, chat messages, uploaded images
• Communications: Support requests, feedback, survey responses

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, interaction patterns
• Cookies: Session cookies, preference cookies, analytics cookies
• Log Data: Access times, error logs, referring URLs

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Personalize your experience and content recommendations
• Train and improve our AI models (using anonymized data)
• Send promotional communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), we process your data based on:

• Contract: To fulfill our agreement with you
• Consent: For marketing and optional features
• Legitimate Interests: To improve our Service and prevent fraud
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Cloud hosting, payment processing, analytics, customer support
• AI Partners: For processing chat interactions (data is anonymized)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do NOT sell your personal information to third parties.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

Chat history may be automatically deleted after 90 days of inactivity unless you choose to preserve it.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@yoob.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Binding corporate rules where applicable

10. Cookies and Tracking

We use cookies and similar technologies. You can manage cookie preferences through your browser settings. Types of cookies we use:

• Essential: Required for basic functionality
• Performance: Help us understand usage patterns
• Functional: Remember your preferences
• Marketing: Used for targeted advertising (with consent)

11. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at privacy@yoob.com.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information. To make a request, contact us at privacy@yoob.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or to exercise your rights, please contact:

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.